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Responsible Gambling at Spinbit Casino

At Spinbit Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policy, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Spinbit Casino operates under strict responsible gambling guidelines and is dedicated to protecting vulnerable players, including minors and those at risk of problem gambling. We continuously review and improve our practices to ensure the highest standards of player protection are maintained across New Zealand.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, or depression
  • Lie to family or friends about how much you gamble
  • Borrow money or sell possessions to fund gambling
  • Feel restless or irritable when trying to reduce gambling
  • Chase losses by continuing to gamble after losing money
  • Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and seek professional support.

Responsible Gambling Tools at Spinbit Casino

We provide a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Check

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your gambling activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This option is ideal if you feel you need a temporary pause.

Self-Exclusion

If you feel that gambling is becoming a serious problem, you can request a self-exclusion from Spinbit Casino. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be closed, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, contact our support team at [email protected].

Protection of Minors

Spinbit Casino strictly prohibits gambling by anyone under the age of 18. We carry out age verification checks on all new accounts and reserve the right to request additional identity documents at any time. If we suspect that a minor has registered or is using an account, we will immediately suspend that account pending investigation.

If you share a device with children or young people, we strongly recommend using parental control software to prevent access to gambling websites. The following tools are available for New Zealand users:

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24 hours a day, 7 days a week)

Gambling Helpline New Zealand

A free, confidential helpline offering support to people affected by gambling harm, including family members and friends.

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from problem gambling.

Mental Health Foundation of New Zealand

Provides resources and support for mental health and wellbeing, including issues related to gambling harm.

Lifeline New Zealand

Offers crisis support and counselling for people in distress.

Tips for Gambling Responsibly

  • Only gamble with money you can afford to lose
  • Set a budget before you start and stick to it
  • Never gamble to recover money you have lost
  • Take regular breaks and do not gamble for extended periods
  • Do not gamble when you are upset, stressed, or under the influence of alcohol
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling
  • Never borrow money to gamble

Contact Us

If you have any questions about our responsible gambling tools or need assistance activating any of the features described on this page, our support team is available 24 hours a day, 7 days a week.

This Responsible Gambling policy was last updated in June 2026. Spinbit Casino is committed to reviewing and updating this policy regularly to reflect the latest best practices and regulatory requirements applicable to players in New Zealand.

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